Please read these
Terms and Conditions. They outline company and client expectations and
provide clarification in the unlikely event of a dispute arising. If
you wish to contract eko freelance you will be asked to confirm that
you’ve read and agree to them by signing a printed version of
this document.
DEFINITIONS
The company: eko freelance
The company director: Donelle McKinley
Specialists: Donelle McKinley, Rick McKinley, Philippa Jamieson, deezayn,
Paul Charters,
switchon, Taylan Dogan, freelance translators.
The client: the person or company contracting goods and/or services.
Goods and/or services: any item supplied to the client by the company
for which it is agreed that charges may or may not be applicable.
EXPECTATIONS
The company is committed to the success of the client’s project
and will work to meet and exceed all expectations of the client. The
client will provide all relevant project information and material in
a timely manner, enabling the company to meet project deadlines.
FORMATION
OF CONTRACT
The client shall receive a contract within one working day of the company
receiving all relevant project details. The contract will be signed
and returned to the company before work commences. The company will
provide a written quotation and estimated time to completion subject
to acceptance by the client.
DELIVERY
The company aims to meet all deadlines and project milestones determined
in the initial consultation. In the event of unforeseen delay, the company
will contact the client immediately to discuss an amended delivery date.
SERVICES
When projects require the services of specialists other than the company
director, those tasks are outsourced to the trusted professionals listed
on the company’s website. In this situation the company’s
project quotation will include specialist fees.
EXPENSES
Fees for professional services do not include outside purchases such
as, but not limited to: advertising placement, event display furniture,
venue hire, catering fees, registration fees, specialised stationary,
printing, photography, shipping and handling or courier service. Such
expenses will be itemised on the client’s invoice. For projects
requiring travel, the company will bill the client at a daily rate plus
expenses.
PROJECT
QUOTATIONS
Billing will be done on a project or hourly basis (dependent on how
well the scope of the project can be determined), to be negotiated during
initial consultation. As every project is different, quotations will
generally not be given prior to the initial consultation.
WEBSITES
Where the company is hired for any project that includes website-related
requirements, an additional set of terms and conditions may be provided
to cover web-specific issues.
CONSULTATION
& COMMUNICATION
The company will not charge the client for an initial consultation unless
travel outside of the specialist’s city is required. In such cases
the company will bill the client at a daily rate plus expenses. It is
expected that in most cases communication between the company and the
client will take place via email, telephone and video conference. The
client will not be billed for domestic or international phone calls.
DEPOSITS
For project quotations less than eight hundred New Zealand Dollars or
the local currency equivalent a non-refundable deposit of 50% of the
total quotation is required by the company prior to work commencement.
For project quotations greater than eight hundred New Zealand Dollars
or the local currency equivalent a non-refundable deposit of 25% of
the total quotation is required by the company prior to work commencement.
A further 25% of the total project quotation is to be received by the
company at a project milestone determined during initial consultation.
RUSH FEES
The company will include an estimated time to completion with the project
quotation. Should the client require a faster project turnaround, the
company reserves the right to charge the client a ‘rush fee’
of up to 20% of the project quotation. If the company considers this
additional charge necessary, the client will be informed at the time
of service request. The client will then have the opportunity to confirm
or reschedule.
REVISIONS
OR ALTERATIONS
When the client requests changes to specifications after the project
has been accepted by the company, this is considered a revision or alteration.
In the case of a revision or alteration the company reserves the right
to submit to the client a revised estimated time of delivery and project
quotation which must be agreed to by both parties before further work
proceeds.
INVOICES
AND PAYMENT
Any deposits are to be received by the company prior to work commencement.
The client will be mailed an invoice for the outstanding balance upon
project completion.
Payment of invoice raised by the company for an outstanding balance
of less than one hundred New Zealand Dollars or the local currency equivalent
shall be received within seven days from the date of invoice.
Payment of invoice raised by the company for an outstanding balance
of more than one hundred New Zealand Dollars or the local currency equivalent
shall be received within thirty days from the date of invoice.
Payment can be made by credit card via PayPal, cheque or electronic
funds payment directly into the company’s account.
LATE PAYMENT
Late payments are subject to a monthly service fee equal to 10% of the
outstanding balance.
CONFIDENTIALITY
The company will not at any time divulge the client’s name, project
details or contact details to any third party without the client’s
permission. All client materials released to the company are held in
the strictest confidence.
TRANSFER
OF INTELLECTUAL PROPERTY
International copyright law stipulates that the legal intellectual property
rights for any creative work remains in the ownership of the creator
unless he or she explicitly transfers those rights via a signed written
conveyance. Unless the nature of the project requires otherwise, all
contracts signed by the company clearly indicate that all rights to
these materials transfer to the client upon material delivery, dependent
on fulfillment of contract terms.
TERMINATION
OF CONTRACT
Non-compliance with any of the terms and conditions set out shall result
in termination of the contract or suspension of service. If the client
chooses to terminate the contract the company will invoice for any work
carried out plus any expenses incurred to that time.
